If you need assistance or information about immigration issues (visa, residence permit, health insurance) you can write to firstname.lastname@example.org or come to the desk 12 (International Affairs Department) which is open on Monday, Tuesday, Thursday, and Friday from 09.00 to 11.30 (Wednesdays closed).
COVID-2019: UPADATE March 9th
HELP DESKS SUSPENDED from MARCH 10th
In view of the ongoing COVID-2019 outbreak and the consequent suspension of classroom teaching activities, the help desks at the International Affairs Department (Incoming, Outgoing and Immigration Desk) will remain closed from 10 March 2020 onwards and until further notice.
All students and users must refrain from visiting the help desks (which will be closed) and instead are invited to use the ticketing system for all administrative practices as well as requests for information.
Appointments can only be made for certain specific needs or urgent matters. They must be reported via ticket after which an operator will make the necessary assessment of feasibility and an appointment may then be scheduled.
Immigration desk: email@example.com
For updates, you are invited to constantly check the specific website.